What is our money-back guarantee?
We are certain you will love the quality of services we provide and we are ready to guarantee it! If you are using our services for the first time and they do not meet your expectations, you can either ask for modifications free-of-charge or ask for your money back. You will get a full refund for all the work that was not formally approved by you prior to request for money-back.
Elements of the money-back guarantee
Money-back guarantee is applicable to the first-time users. If you are a returning user, you will have experience working with us and will know the quality of our services, so there is no need for money-back guarantee. We will, off course, deliver you the same great service and free modifications and you will be covered by QUALITY & PERFORMANCE GUARANTEES.
Which services fall into money-back guarantee?
Recording drums, bass guitars, electric and acoustic guitars, piano and keyboards, song composition, song arrangement, writing lyrics, recording vocals, mixing, mastering, full song production.
Which services are not covered by money-back guarantee?
Recording orchestral instruments is not covered by the money-back guarantee, however it is covered by Service Quality guarantees (see below). This is because all the orchestral recordings are done with music notation (scores) which eliminate any uncertainty as to how the music should be played by the recording musican(s).
SERVICE QUALITY GUARANTEES
- Performance quality guarantee
We are certain our session musicians and studio professionals are world-class. That is why we guarantee that performance and quality of sound recording will always be up to the standard of professional session musicians and professional studio recording. If performance of our session musicians is not in accordance with your desired musical style, is out of tune or out of tempo in some part we will rerecord all the troublesome parts free-of-charge until performance is up to the industry-accepted performance quality standards.
- Sound quality guarantee
If quality of sound recording is not up to the industry standards, if the tracks that we send you have any technical problems (clicks, pops, unwanted noises etc…) we will rerecord troublesome tracks free-of-charge until industry standards for sound recording are met.
GENERAL RULES REGARDING GUARANTEES
In order to be eligible for a money-back guarantee, first-time client must request refund prior to receiving download link for high-quality, final audio files. Request for a money-back guarantee after the client has downloaded final audio files will not be taken into consideration. Once the link to the final audio files has been sent to the client, the client will be eligible for the PERFORMANCE and SOUND QUALITY guarantees, but not for a money-back guarantee.
Where money-back guarantee is applicable, as defined in the section “Moneyback guarantee”, the following apply: after receiving the first preview from our production team, the first time client can either ask for a money back guarantee as he/she does not see the work done as meeting expectations or does not see that the work can meet expectation even with modifications; or can decide to proceed further, whereby the client confirms that the work can be completed in accordance with expectations. In the later case, where the client decides to proceed further with work, money-back guarantee option will be waived out. Client will still have Service quality guarantees in place.
Feedback on preview(s) has to be received from client within 14 days. If feedback is not received from client within 14 days, Supreme Tracks will consider preview(s) as approved.